Why Work at FrontPoint Security

Northern Virginia Best Place to WorkFrontPoint offers a dynamic, high-energy, performance-based workplace with extraordinary people and great benefits.Named as one of the 2013 Best Places to Work in Virginia, FrontPoint is revolutionizing the home security industry and looking for amazing new people to join our team.

FrontPoint Security is the leading nationwide provider of wireless alarm systems and interactive home security. FrontPoint combines next-generation technology with unrivaled simplicity and an amazing commitment to service, to create a truly unique customer experience. With customers in all 50 states and Canada, FrontPoint Security is one of the fastest growing alarm companies in North America.

 

 

 

CUSTOMER SUPPORT SPECIALIST

Position

This job has it all: huge growth opportunity, an upbeat, high-energy work environment and lots of diverse interpersonal interaction. Consistently rated #1 and 5-star by our customers, FrontPoint is leading the home security industry in innovation, performance and outstanding customer experience. No wonder FrontPoint was selected as one of the Best Places to Work in Virginia!

Your talent, brains, personality and people-skills will be a perfect match for the role of Customer Support Specialist. Reporting to the Customer Support Manager, you will make an immediate contribution to our customers and our team. You will work directly with customers, assisting them with basic billing, product and technical questions, enhancing their confidence in FrontPoint and their choice of home security systems.

FrontPoint provides a truly unique work experience, with dynamic days and the personal gratification that comes from providing customers with peace of mind. Make this job your stepping stone toward a very bright future.

Responsibilities

  • Assist new customers with setting up FrontPoint security equipment in their home or business
  • Perform system configuration, account activation and customer orientation, utilizing FrontPoint vendor websites
  • Guide customers through integration of video cameras with their home broadband network
  • Provide phone assistance and answers to customers’ questions
  • Email product information guides and insurance certificates
  • Process additional equipment orders and replacement of defective equipment
  • Document all customer interactions in database
  • Jump in as needed to enhance team effectiveness and customer satisfaction

Candidate Profile

  • Strong English language communication skills, both oral and written
  • Strong analytical reasoning
  • High proficiency and comfort level with instructions and procedures
  • Basic understanding of home networks
  • Bachelor's Degree preferred
  • Customer service and phone experience, or IT-training preferred
  • Experience configuring modems and routers in home networks a plus


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Benefits

FrontPoint Security offers motivated employees the chance to grow, innovate and find gratification in protecting homes and families. We're not a run-of-the-mill security company.

We like taking care of people and keeping them safe. They buy from us because we offer genuine value and outstanding customer service.  

Yet our emphatic drive for customer satisfaction is matched by our focus on employee satisfaction. Our employees are our greatest asset.

FrontPoint EEO Policy Statement

FrontPoint's Great Perks:

  • Casual dress code
  • Flexible work schedules
  • Discounted alarms systems for employees and family

FrontPoint’s Great Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Up to three weeks paid time off
  • Discounted gym memberships
  • Company-subsidized nutrition/wellness counseling

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FrontPoint offers a lively working environment in the convenient and sought-after Tysons area. We also provide free parking!

CUSTOMER LOVE

We chose FrontPoint because it was the least expensive way that we could find to get what we wanted from a security system. We liked the system so much I even convinced my boss to get Front Point at his house and he loves it too.

Jessica Kramer
Facebook

You can set up customizable alarm pin numbers for EACH person that has access to your house — you can disable any of these codes without interrupting your own, or without having to redistribute access to other people.

Karen Pike Jennings
Facebook
FrontPoint Security

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