Why Work at FrontPoint Security

Northern Virginia Best Place to WorkFrontPoint offers a dynamic, high-energy, performance-based workplace with extraordinary people and great benefits.Named as one of the 2013 Best Places to Work in Virginia, FrontPoint is revolutionizing the home security industry and looking for amazing new people to join our team.

FrontPoint Security is the leading nationwide provider of wireless alarm systems and interactive home security. FrontPoint combines next-generation technology with unrivaled simplicity and an amazing commitment to service, to create a truly unique customer experience. With customers in all 50 states and Canada, FrontPoint Security is one of the fastest growing alarm companies in North America.

 

 

 

CUSTOMER SUPPORT SPECIALIST

Position

This job has it all: huge growth opportunity, an upbeat, high-energy work environment and lots of diverse interpersonal interaction. Consistently rated #1 and 5-star by our customers, FrontPoint is leading the home security industry in innovation, performance and outstanding customer experience. No wonder FrontPoint was selected as one of the Best Places to Work in Virginia!

Your talent, brains, personality and people-skills will be a perfect match for the role of Customer Support Specialist. Reporting to the Customer Support Manager, you will make an immediate contribution to our customers and our team. You will work directly with customers, assisting them with basic billing, product and technical questions, enhancing their confidence in FrontPoint and their choice of home security systems.

FrontPoint provides a truly unique work experience, with dynamic days and the personal gratification that comes from providing customers with peace of mind. Make this job your stepping stone toward a very bright future.

Responsibilities

  • Assist new customers with setting up FrontPoint security equipment in their home or business
  • Perform system configuration, account activation and customer orientation, utilizing FrontPoint vendor websites
  • Guide customers through integration of video cameras with their home broadband network
  • Provide phone assistance and answers to customers’ questions
  • Email product information guides and insurance certificates
  • Process additional equipment orders and replacement of defective equipment
  • Document all customer interactions in database
  • Jump in as needed to enhance team effectiveness and customer satisfaction

Candidate Profile

  • Strong English language communication skills, both oral and written
  • Strong analytical reasoning
  • High proficiency and comfort level with instructions and procedures
  • Basic understanding of home networks
  • Bachelor's Degree preferred
  • Customer service and phone experience, or IT-training preferred
  • Experience configuring modems and routers in home networks a plus


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Benefits

What Do You Get With the Perfect Job?

Paychecks are awesome. But we know that's not all that matters. You want a company that takes care of you and treats you right.

Environment matters, too. We have a casual, energetic workplace that fosters brainstorms, teamwork and good old-fashioned fun. Wear your jeans to work. Or your flip-flops. It's cool with us. What isn't cool? Micro-management. At FrontPoint you're trusted, acknowledged and empowered. And you have the training and tools you need to get your job done.

FrontPoint: Because life isn't only about a paycheck.

FrontPoint EEO Policy Statement

FrontPoint's Awesome Benefits:

  • Medical, dental and vision insurance
  • 401(k) plan with employer match
  • Flexible spending accounts
  • Life insurance
  • Short-term disability
  • Commuter benefits
  • Paid time off
  • Discounted gym memberships
  • Company-subsidized nutrition/wellness programs
  • Flexible work schedules
  • Discounted alarms systems for employees and family
  • Casual dress environment

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FrontPoint offers a casual working environment and free parking in the sought-after Tysons Corner area, right next to the new Metro stop! You'll find us at 1568 and 1595 Spring Hill Road, McLean, VA 22102.

CUSTOMER LOVE

We chose FrontPoint because it was the least expensive way that we could find to get what we wanted from a security system. We liked the system so much I even convinced my boss to get Front Point at his house and he loves it too.

Jessica Kramer
Facebook

You can set up customizable alarm pin numbers for EACH person that has access to your house — you can disable any of these codes without interrupting your own, or without having to redistribute access to other people.

Karen Pike Jennings
Facebook
FrontPoint Security

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