Home Security Basics

We'll helP  you find whaT  you need

Know what we love? Giving our customers the best products and best knowledge available. So, here is some basic buying advice we think you’ll find pretty awesome.

Insert button text here

Base • Subhead

Getting Started


  • Q

    I recently had a break-in and would like to get a security system ASAP. How do I get started?

  • A

    It can be terrifying to have your personal security compromised. We offer next-day delivery, so you can get protected immediately. Simply call us, or go to “Shop” at the top of our website. Choose the equipment you want, and select the next-day shipping option. As long as you order by 2pm EST you can have your new security system the next morning. Or choose free shipping and have your equipment in 2-5 days.

Back to Top
  • Q

    Do I need to talk to a Frontpoint  Consultant or can I purchase the equipment online?

  • A

    Already know what equipment you want? Then just click on “Shop” at the top of our website and purchase a system online, right now. Shipping is free, with standard delivery. (Small charge for next-day delivery.)

Back to Top
  • Q

    How do I select the right equipment to protect my home or business?

  • A

    Start with the points of entry: 90% of break-ins occur through the front or back door, so ensure that all accessible doors have sensors. Ground-floor windows may be protected by individual sensors, motion sensors, or glass break sensors, depending on the layout of your home or business.

    Frontpoint is truly a customized alarm system, so just call us and speak to a consultant. We'll help you build the right security system for you.

Back to Top
  • Q

    Do you provide home protection to renters?

  • A

    Yes, Frontpoint definitely caters to renters. Since our home alarm systems don't use wires or phone lines, they are simple to set up and even easier to remove and take with you to the next place. We won't lock you into a long monitoring contract and we won't charge you if you move.

Back to Top
  • Q

    Do you offer security for my small business?

  • A

    Yes, Frontpoint offers an excellent monitored security solution for your business. Special features that are perfect in a business environment are:

    • Text/email alerts to your computer or smartphone
    • Free mobile apps
    • Live video surveillance 
    • Interactive capabilities, to let you monitor traffic at your business, inform you of employee arrival and departure times, etc.

    Please note that due to licensing restrictions we cannot offer monitoring of commercial fire and smoke alarms.

Back to Top

Alarm System Functionality


  • Q

    How does an alarm system work?

  • A

    Security systems have three basic components:

    Sensors: Small devices placed around a home or business, which detect signs of trouble. Different sensors "watch out" for different things and trigger an alert if it happens. For example, some trigger if a door is opened, if glass is broken, if there's movement in the room, or if they detect smoke. When triggered, the sensor sends an alert signal to the Control Panel.

    Control Panel: The nerve center of the alarm system, which manages all sensor activity and sends alerts to the Monitoring Center. You use the Control Panel to arm or disarm the alarm system, as well as to customize your settings.

    Monitoring: Every alarm system should be monitored 24/7, in order to respond to alerts from the Control Panel. When alerts come in, the monitoring team contacts both you and the proper authorities, to quickly keep your home and family as safe as possible.

Back to Top
  • Q

    Why do I need a monitoring service? Doesn't the noise of an alarm scare the bad guys away?

  • A

    A noisy alarm could possibly scare some burglars away. However, research shows that most burglars know they only have to gain entry and disable the Control Panel – and then they can proceed with ransacking your home. Alarms alone don't keep you very safe. You need a security system that takes action in case of emergency – notifying both you and the proper authorities. This response is especially critical if you are away from home, or disabled. In the case of fire or other dangers (non-burglary), a noisy alarm won't do much good at all.

Back to Top
  • Q

    I've heard of intruders breaking in and destroying the Control Panel. Does that bring the system down? Or is that what your Crash and Smash Protection is for?

  • A

    Exactly – Frontpoint uses a patented Crash and Smash Protection that protects you when the burglar decides to destroy your Control Panel. It is available for all customers with the Interactive and Ultimate monitoring packages. Here’s how it works:

    When a sensor triggers an alert to the Control Panel there's a 30-60 second delay before the siren sounds. The delay gives you time to disarm the system and avoid false alarms. Most alarm systems wait another 30 seconds after the alarm goes off, before alerting the Monitoring Center. In that time, a burglar can destroy your Control Panel. If he succeeds, the Monitoring Center will never know you're in trouble.

    With Frontpoint's Crash and Smash Protection, the Control Panel sends the alarm out instantly before the burglar can locate and disable it. Unless you signal "all's clear," the Monitoring team takes action, sending help. Crash and Smash protection is another way that Frontpoint keeps you safer.

Back to Top
  • Q

    Can I arm or disarm my security system remotely? What options do you offer?

  • A

    Yes. Frontpoint systems are interactive, which means you can access and control your system in a variety of ways. Most customers love our online access via computer, tablet or smartphone. We also offer a convenient Keychain Remote that allows you to arm or disarm the system from outside the house. This handy device also lets you turn on lights before you enter the house, and includes a Panic Alarm in case of emergency. It's the most convenient way to stay safe!

Back to Top

Wireless/Cellular


  • Q

    Why the hype over wireless security? Is it really safer?

  • A

    Yes, wireless/cellular systems really are safer! A wireless system is not dependent on your phone line, internet connection, or any other system in your house. The system won’t go down if your landline or internet goes down. All the communication is built into the system itself.

    Using this built-in cellular signaling technology, a Frontpoint Control Panel alerts the Monitoring Center in case of trouble. This type of technology is safer than traditional wired alarm systems, because there are no wires for burglars to cut. The wireless sensors provide an added bonus. They connect wirelessly to the Control Panel, for quick and easy installation. No drilling or complicated wiring. Frontpoint is the only nationwide alarm company to have deployed 100% wireless/cellular security systems to every customer.

Back to Top
  • Q

    I don't have good cellphone reception in my area. Is that a problem for your system?

  • A

    The Frontpoint Control Panel needs only a low-frequency signal to reach the Monitoring Center. It's a much lower frequency than required for a voice conversation over a cellphone. So chances are good that the connection will be strong, even in a low-reception area. We use several cellular networks to maximize coverage, and will confirm that there is sufficient signal strength in your area before completing your order.

Back to Top
  • Q

    Does your wireless system work on my home internet Wifi network?

  • A

    You don't need a home network for our security system to work. All communication between Frontpoint sensors, Control Panel and Monitoring Center is built into the equipment itself. However, to utilize our video monitoring you do need a broadband connection.

Back to Top

Special Frontpoint Features


  • Q

    How is Frontpoint different from other alarm companies? -Wireless

  • A

    Frontpoint is the only nationwide alarm company to have deployed 100% wireless/cellular security systems for every customer. That means our system is not dependent on your phone line, internet connection, or any other system in your house. The sensors connect to the Control Panel wirelessly, for quick and easy installation, without drilling or complicated wiring.  The Control Panel alerts the Monitoring Center using a built-in cellular signal. This type of technology is safer than traditional wired alarm systems, because it won’t fail when your landline goes down. With no wires for burglars to cut, it’s virtually undefeatable.

Back to Top
  • Q

    How is Frontpoint different from other alarm companies? -Interactive

  • A

    Frontpoint takes advantage of technology in order to make your alarm system safer, simpler, smarter and more convenient. Our system is interactive – so you can tell it what you want it to do, and it will give you the security information you need. Options available include:

    • Email/text/phone messages alerting you to sensor activity – whether it's an intrusion at your home, a power outage, or your kids arriving home from school
    • Free mobile apps so you can access and control your system from the road
    • Online access, so you're always in touch
    • Live video feeds from your house to your computer or smartphone
    • Home automation features such as light control, climate control and remote lock access 

Back to Top
  • Q

    How is Frontpoint different from other alarm companies? -Pricing

  • A

    All Frontpoint monitoring plans protect you against intrusion, fire, environmental dangers and medical emergencies, for no extra charge. All Frontpoint systems are wireless, with cellular monitoring – no extra charge. Shipping is free.  No installation fee.  No charge to move your system to a new home. Do you see the pattern here? We hate hidden fees. You may find that the other security companies are not so upfront with their pricing.

Back to Top
  • Q

    How is Frontpoint different from other alarm companies? -Video Monitoring

  • A

    Frontpoint offers an affordable solution for customers who want to see live video of their home when they’re away. Learn about your options under Cameras in our Equipment section. You can view the live video feed online or from your smartphone. The system will also send you a video clip if anything moves at the house. The only charge is for the camera itself. All the monitoring apps are free. Note that video is only available with our Ultimate Monitoring Plan.

Back to Top
  • Q

    I've read that Frontpoint gets better customer reviews than other security companies. How do I verify that for myself?

  • A

    To check out what customers say about Frontpoint, you can Google "Frontpoint Security reviews." Good consumer review sites to visit include:

    • Yelp
    • Angie's List
    • A Secure Life
    • Epinions
    • Yahoo Local
    • Citysearch

    Frontpoint is also accredited by the Better Business Bureau (BBB). By the way, you probably won't see much about us on sites like www.complaints.com or www.ripoffreport.com.

Back to Top
  • Q

    Are you licensed to work in my town/state/province?

  • A

    Frontpoint is licensed to work in all parts of the United States and Canada that require a license, except for Las Vegas, NV; Henderson, NV; and the Canadian province of Quebec.

Back to Top

Setting Up an Alarm System


  • Q

    Can I install your home alarm system myself?

  • A

    Absolutely. Part of what sets Frontpoint apart from the competition is that you don't need a technician to come to your house. Within 30 minutes you can set up your wireless Frontpoint alarm system, and do it on your own schedule. If you want any guidance, simply call our support team and we will walk you through the process.

Back to Top
  • Q

    With DIY installation, how do I know if I set everything up correctly?

  • A

    Once you have installed your sensors and plugged in the Control Panel, just call our Customer Support line. We'll activate your system remotely and check every sensor to ensure the system is working properly.

Back to Top
  • Q

    What happens if I move to a new home or location?

  • A

    Frontpoint won't charge you anything to move! We designed our wireless system to be flexible, for easy moves. Simply call our Customer Support line to request a free moving kit.  We’ll send you a box and instructions to make moving your system simple. It’s really easy to remove the sensors from around your house, unplug the Control Panel and you are set to go. Once in your new home, give us a call to re-activate the system and your new home is protected. No extra fee.

Back to Top

Pricing


  • Q

    What are Frontpoint’s setup or installation fees?

  • A

    There are NO setup or installation fees with Frontpoint. Frontpoint's wireless equipment is so easy to set up you can do it yourself in 30 minutes. This simple DIY approach saves you from having to schedule and wait for a technician to show up. It also means you won’t have holes and wires in your walls. You can easily change the location of your equipment any time you want. Even if you decide to move, or add more equipment at a later date, your Frontpoint monthly fees will not increase.

Back to Top
  • Q

    What price advantage do I get with Frontpoint?

  • A

    All Frontpoint monitoring plans protect you against intrusion, fire, environmental dangers and medical emergencies, for no extra charge. All Frontpoint systems are wireless, with cellular monitoring – no extra charge. Shipping is free with your initial purchase. No installation fee. No charge to move your system to a new home. Do you see a pattern here? We hate hidden fees. You may find that the other security companies are not so upfront with their pricing.

Back to Top
  • Q

    What happens if I move to a new home or location?

  • A

    Frontpoint won’t charge you anything to move. We designed our wireless system to be flexible, for easy moves. Give us a call to ask for your free Frontpoint moving kit.  We’ll send you a box for your equipment, and some basic instructions.  Simply remove the sensors from around your house, unplug the Control Panel and you are set to go. Give us a call to re-activate the system and your new home is protected. No extra fee.

Back to Top
  • Q

    Do you charge for shipping?

  • A

    Regular shipping for your initial order is free of charge, and usually takes 2-5 business days. We can also arrange next-day delivery for a small extra fee.

Back to Top
  • Q

    What if I’m not certain about buying a system? Do you have a trial period?

  • A

    We offer an unprecedented 30-day trial period, risk free. Use our system for 30 days and decide if it’s right for you. There is no restocking fee, and we even cover the return shipping.

Back to Top
  • Q

    Can I add additional equipment later? How much does that cost? 

  • A

    Our home security system is flexible and allows you to add new equipment at any time. You will only pay for the piece of equipment itself, as well as shipping (shipping costs apply only for additional equipment – not for delivery of your initial system).

Back to Top

Equipment


  • Q

    How do I select the right equipment?

  • A

    Start with the points of entry: 90% of break-ins occur through the front or back door, so ensure that all accessible doors have sensors. Ground floor windows may be protected by individual sensors, motion sensors, or glass break sensors, depending on the layout of your home or business. 

    Frontpoint is truly a customized alarm system, so just call us and speak to a consultant. We'll help you build the right security system for you.

Back to Top
  • Q

    Do you have smoke and fire detectors? How do they work?

  • A

    Yes, we offer smoke and fire detectors for your home. If these sensors are activated, the Monitoring Center will attempt to verify an emergency before dispatching the fire department to your home. There is no extra charge for fire monitoring. If you choose a monitoring plan with interactive features, you can also be notified immediately by text or email message whenever there’s sensor activity at your house.

Back to Top
  • Q

    What are "Environmental" and "Life Safety" protection?

  • A

    Frontpoint protects your home against more than just burglary. "Environmental" sensors guard against hazards in the environment, such as freezing temperatures (which lead to burst pipes), water leaks or floods, and carbon monoxide (CO). "Life Safety" refers to emergencies of a medical or health nature. Some of our equipment includes "Panic buttons," which you can push for immediate response to any kind of emergency. Of course we have fire protection, too, as described in the question above. 

    All Frontpoint monitoring plans automatically cover you for intrusion, fire, environmental dangers and life safety – for no extra charge.

Back to Top
  • Q

    Can you protect my house against flooding or burst pipes?

  • A

     Yes, as described in the question above, Frontpoint offers comprehensive security options that include sensors to detect the presence of water, or freezing temperatures. We refer to these hazards as “Environmental.” Our Carbon Monoxide (CO) sensor is included in this group. All Frontpoint monitoring plans automatically cover you for environmental dangers, for no extra charge.

    Environmental protection is especially important when you’re away from home. With an interactive monitoring plan, you’ll automatically be notified if a sensor detects trouble. Then you can act quickly and avoid costly damage to your home.

Back to Top
  • Q

    Can I arm or disarm my security system remotely? What options do you offer?

  • A

    Yes. Frontpoint systems are interactive, which means you can access and control your system in a variety of ways with our Interactive or Ultimate monitoring plans. Most customers love our online access via computer, tablet or smartphone. We also offer a convenient Keychain Remote that allows you to arm or disarm the system from outside the house. Order one for each family member to ensure that they can enter or leave your home easily. The Keychain Remote also lets you turn on lights before you enter the house, and includes a Panic Alarm in case of emergency. It’s the most convenient way to stay safe!

Back to Top
  • Q

    Can I add additional equipment later? How much does that cost? 

  • A

    Our home security system is flexible, allowing you to add new equipment any time. There will be a charge for the equipment and shipping (shipping charges only apply to additional equipment – not to your initial system purchase). 

Back to Top
  • Q

    Why do you use GE Security alarm equipment?

  • A

    Frontpoint uses GE alarm system components because they’re the highest quality, most reliable security components available.

Back to Top

Got questions?
Give us a call

Customer Support
1-877-602-5276

Monday - Friday:
8 a.m. - 11 p.m. Eastern

Saturday - Sunday:
10 a.m. - 6 p.m. Eastern