Effective on March 26, 2010
This privacy statement describes how FrontPoint Security collects and uses the personal information you provide on our website: www.frontpointsecurity.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.
FrontPoint Security is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, organization whose mission is to build user’s trust and confidence in the Internet by promoting the use of fair information practices. This privacy statement covers the Web site: www.frontpointsecurity.com. Because this website wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.
If you have questions or concerns regarding this statement, you should first contact FrontPoint Security by sending an email to firstname.lastname@example.org, or by calling 877-602-5276. If you do not receive acknowledgement of your inquiry or your inquiry has not been satisfactorily addressed, you should contact TRUSTe at http://watchdog.truste.com/pvr.php?page=complaint.
TRUSTe will then serve as a liaison with us to resolve your concerns.
- Collection and use
- Information sharing
- Tracking technologies
- Security: additional information
- Contact information
Collection and Use of Personal Information
We may collect the following personal information from you
- Contact information such as name, email address, mailing address, phone number
- Billing information such as credit card number, and billing address
- Unique identifiers such as user name, account number, password
- As is true of most websites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We may use this information to
- Fulfill your order
- Send you an order confirmation
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Send you a newsletter
- Send you marketing communications
- Respond to your questions and concerns
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can go to http://go.frontpointsecurity.com/forms/SubscriptionManagement
Information Obtained from Third Parties
We may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions, such as eligibility for discounts or contract length. When possible, we use a soft inquiry to determine qualification, but may also inquire using a 'hard pull' to determine eligibility.
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
- We may also disclose your personal information as required by law such as to comply with a subpoena, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
- If FrontPoint Security is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
We occasionally post customer testimonials/comments/reviews on our website which may contain personally identifiable information. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
Cookies and Other Tracking Technologies
Web Beacons and Tracking
Our web pages contain electronic images known as web beacons (sometimes called single-pixel gifs) that are set by third parties and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
Links to Other Websites
Some website pages may have the look and feel of being on www.frontpointsecurity.com, however the information collected on these pages may not be covered under our privacy statement. All information collected on https://www.myfrontpoint.com are owned and controlled by Alarm.com’s privacy statement.
Our Site also may include links to other websites whose privacy practices may differ from those of FrontPoint Security. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at email@example.com.
Additional Policy Information
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at 877-602-5276 or email to firstname.lastname@example.org.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
You can contact us by writing or email us at the address below:
1568 Spring Hill Road, Suite 100
McLean, VA 22102