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FrontPoint Answers: The FrontPoint Difference

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August 20, 2014
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FrontPoint Answers: The FrontPoint Difference

The home security industry is crowded. That can make it difficult to differentiate one company from the next. This problem is amplified by the fact that much of the home security equipment on the market is similar.

So what makes FrontPoint Security different from the rest?

That’s a good question and one that we get asked fairly frequently. Let me assure you, we are different. And here’s how:

What makes FrontPoint different?

Simply put, our customer service. We’re committed to bringing you a world-class customer experience, service like it used to be in the good ol’ days.

In general, alarm companies carry the reputation of being too aggressive with sales, while being apathetic towards the needs of customers. We aim to change this perception by doing things differently.

How do you do things differently?

Whenever you interact with us, you’ll know you’re the top priority. This means you’ll have a conversation and not a scripted experience. We’ll listen to your needs and do everything we can to ensure that you come out of the experience satisfied.

All of us are consumers, and we’ve had our fair share of poor customer experiences – rude reps, jumping through hoops, you name it. And that’s not how it should be, which is why we do things differently.

Why do alarm companies have such a negative reputation?

Deception and other shady sales tactics, aggressive salespeople, poor customer service and more have been prevalent for so long that consumers have almost begun to expect it from alarm companies. And to us, that’s simply not acceptable, so we’re on a mission to change public perception.

Is your equipment any different from those of your competitors?

The major difference between FrontPoint’s equipment and its competitors is in our use of cellular technology.  All of our systems connect to the Monitoring Center via a 100% cellular connection, which is safer and more reliable than other options – like a phone or broadband connection – because there are no wires to cut.

Many other alarm companies offer cellular monitoring, but they only offer it as a “premium” or “backup” option, instead of as the standard. We don’t believe that you should have to pay more for a safer connection.

FrontPoint does things differently and that’s why we want to give you service like the way it used to be. If you have any suggestions, comments or questions on the FrontPoint difference, let us know in the comments below, or email us at We’re glad to hear from you!

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John Marra
August 24, 2014 at 2:35 AM
Does your equipment at least have the option for a broadband backup connection? We have poor cellular service in our neighborhood?
Gilbert Cho
August 25, 2014 at 2:02 PM
Hi John, the great thing about our cellular connection is that it uses a much lower frequency than the one required to have a voice conversation over your phone. Chances are good that the connection will be strong, even if you have poor cellular service in your neighborhood. In addition, we use several different cellular networks to maximize coverage, and we'll confirm that there is sufficient signal strength in you area. We do offer other options as well, and one of our Security Consultants can explain this in more detail. Please give us a call, or let me know if you'd like me to have one contact you directly.
Charlie W
August 29, 2014 at 5:02 AM
Since I've been a customer, I've tried to get FrontPoint to add a rule that allows me to have certain lights turn on and off at certain times whenever the alarm is set, not just every day. I am very satisfied with the equipment, just not the response to my request. Seems like a LOT of folks would benefit from this new rule.
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