began as a dream in 2006, and became a reality when we launched the company in 2007 – three guys in a basement in Washington, DC. Yup, that is the story of how FrontPoint started, and it’s been a remarkable ride so far. We’ve actually led the industry in a number of important areas – and here are a few of them:
- FrontPoint is the first nationwide alarm company to use 100% safer cellular monitoring in every system we have ever sold. That means there is no vulnerable phone line (or equally vulnerable internet connection) that a burglar can cut to take out your alarm system – or your interactive features.
- Speaking of interactive monitoring, FrontPoint paved the way over five years ago with 90% of our customers opting for our advanced interactive services, at a time when few companies even understood or offered these features. I’m talking about remote arm/disarm, mobile apps, text and email notifications, video services, and even home automation. We were years ahead of ADT with these offerings.
- Because of our exceptionally high level of customer service and satisfaction, FrontPoint has the highest customer loyalty (and lowest customer cancellation rate) of any nationwide alarm company. There is ample evidence of this remarkable loyalty in FrontPoint’s online reviews, at sites like Yelp, Epinions, and Angie’s list, where we are the most highly reviewed alarm company you can find.
Fundamental to our success is the role played by our core values, a set of formal behavioral guidelines that steer our actions and thought processes. These values are essential building blocks in how we treat our customers, how we treat each other, how we look at the opportunities available to us, and they help determine how the company is run, both strategically and on a day-to-day basis. Our core values are:
- Build Trust
- Dream Big
- Be Awesome
Clearly we have built trust with our customers, and we continue to do so: there’s just no other way to explain the loyalty and great reviews that keep coming in. And clearly we had to dream big to launch this in the first place, and continue the company’s amazing growth in a crowded and highly competitive industry. And when it comes to being awesome – well, that’s about every person here at FrontPoint just being the best co-workers and service providers that they can be, in every way imaginable. It’s not surprising that FrontPoint was recently named a “Best Place to Work in Virginia,” for the second year in a row!
But I also have a very personal reason to talk about our core values, since they can play a role in our private lives as well. Last month I was fortunate to stand on the roof of South America, meaning the summit of a mountain in Argentina named Aconcagua. At 22,841 feet, Aconcagua is the highest summit in both the Western and Southern hemispheres, and is one of the Seven Summits, the highest points on each of the seven continents.
Mountaineering is a hobby shared by several FrontPoint employees, and I can state with confidence that there will be more trips – and hopefully more summits – in our futures. And not surprisingly, the FrontPoint core values figure largely in these endeavors. After all, building trust with your teammates is imperative on such an adventure. Of course, tackling any of the Seven Summits is all about dreaming big, and every member of the expedition has to be awesome on an individual basis: on a trip like this, one person can make the difference between success and failure for the whole group.
So, look for updates from time to time on our adventures - with more pictures of the FrontPoint flag on distant peaks. And in the meantime, we’ll keep on living our core values every day, as the company continues to grow and prosper. We have the best customers in the world, and we want to keep earning their loyalty and those great reviews through every interaction we have. FrontPoint, the leader in wireless home security, and the #1 ranked alarm company in the US.