April 7, 2014
Social Around the Clock
FrontPoint has an entire social team that is dedicated to responding to your inquiries online. Interacting with you on everything from popular review sites to mainstream social media channels and the FrontPoint blog, this group is all about customer appreciation and experience.
More than that, they're fun! That's part of what makes this team an important part of FrontPoint's overall customer experience, 24/7. They genuinely care about YOU. That's why they make sure to answer your questions, respond to your feedback, and plan awesome giveaways day-in and day-out.
On top of that, they bring a little social delight to the FrontPoint marketing team.
Today, we're taking a bit of a dive into their world, to get an idea of what it's like to be on the social team.
Message from the Social Team
We're very dedicated to the customer experience -- at FrontPoint and on the social team. That's what makes our jobs so much fun! We truly believe that by being available and accessible to you, we're better able to enrich your experience with FrontPoint and it allows us to understand your evolving needs. It’s great to read customer feedback about FrontPoint. It validates the hard work we put into making sure each customer is treated with the highest level of customer service.
The other great part about FrontPoint is the people that we get to work with every day. On the social team, we like each other so much that we have lunch together every Friday. It's a small gesture, but when you're constantly connected like we are, it's a nice break from the job. We joke around a lot, but we also talk "business." Some of our best ideas come during Friday lunch!
Join the Conversation
At the end of the day -- and sometimes on the weekends and late at night -- we work hard to provide peace of mind to all customers. If you have any questions or want to talk about your FrontPoint system, you can connect with us on a variety of social platforms, including:
We look forward to chatting with you soon!