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Take a Look at the New Frontpoint Mobile App

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Introducing the New Frontpoint App
By: Editor
November 6, 2015
More from this author

Take a Look at the New Frontpoint Mobile App

Updated 11/13/15 at 12:32 pm 

It’s no secret that we’re always looking for ways to make sure you’re getting the best experience possible. Sometimes, we add a new feature. Other times, we improve existing features or how you use the system. This time, it’s a little bit of everything.

Introducing the all-new Frontpoint Mobile App. We’ve brought control of your system to the next level, with a cleaner, more modern feel. This update provides you with the most intuitive, cohesive and reliable mobile experience to date. All of the features you’ve come to know and love from your Frontpoint system are here, and now better than ever.

What’s New?

Refreshed Colors

We’ve heard from customers that our colors were sometimes confusing and a bit overwhelming. Now, we’ve toned it down to three simple colors, making it more obvious to see and understand your system.   Green indicates your system is armed, while gray indicates it’s unarmed. Gold is used for alerts, making them stand out and the first thing your eye notices.

New Icons

The icons have been modernized for a cleaner, more consistent look and feel. For example, the old lock icon for arming and disarming has been replaced with a modern Halo Home icon, representing a home that is actively protected.

Other updated icon and color use examples:

  • When disarmed, the Halo Home icon is gray with an open door
  • When armed stay, the Halo Home icon is green with the image of a person inside
  • When armed away, the Halo Home icon is green with a closed door

Strengthened Foundation

The new look will get all the attention, but we’ve also made improvements to the technical, behind-the-scenes foundation of the app. This has solidified its base functionality, and made it more flexible to add future updates.

Do I Have to Do Anything?

If you’re already using the Frontpoint App (pictured above), you’ll automatically get the new app as part of the latest update.

If you’re using the silver Alarm.com app, you won’t automatically receive the update. Don’t worry, you don’t have to switch apps if you don’t want to, and you can rest assured knowing you’ll still have the same level of security.

However, if you do decide to set up the new Frontpoint App, it’s very simple to do.

  • Remove the Alarm.com app from your mobile device or tablet
  • Visit the App Store (Apple) or Google Play (Android) and search for “Frontpoint”
  • Download and install our latest app

Once you’ve installed the app, you may need to configure a few of your previous settings. For instance, any push notifications will need to be re-enabled.

Frontpoint’s Commitment

This new update is another step towards our commitment to bring you the most reliable, intuitive and cohesive experience possible. When you have an opportunity, we invite you to explore the app and share your thoughts with us below.


Thank you all for sharing your feedback about our recent app update. Serving our customers is our highest priority, and we have been reading and reviewing all the comments.  We take your feedback and concerns seriously.

There was a lot of thought and consideration that went into updating our Mobile App – including extensive alpha and beta testing over many months. The decision to update the icons and colors was not one made lightly.  Ultimately, this update was made to provide all of our customers with a more cohesive experience across devices and equipment. In fact, it is the first of a few planned updates to better unify your experience when controlling your Frontpoint system. We are excited and proud of the new design, and look forward to sharing additional improvements to our product and service in the months to come.

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November 9, 2015 at 10:17 PM
Would it be possible to add a feature to either arm or disarm the system at a set time? My wife works a 6pm to 6am shift and since she doesn't have enough available space on her iPhone to install the app, I have to set my alarm for 6:15am so I can disarm the system before she gets home. It'd be nice if I could set it to automatically disarm the system at 6:15.
Valerie Saponara
November 10, 2015 at 7:05 PM
Mike, although this is not currently possible, we will definitely pass along your suggestion to our Products Team for future research!
November 11, 2015 at 7:47 PM
I have been asking for this for about 5 years now.
November 9, 2015 at 10:37 PM
Is it possible to NOT update the app ? i want to keep my current icon color and still be able tu use the app to lock and unlock my alarm.
Myra Stainback
November 10, 2015 at 4:15 PM
I would like o keep the old one also.
Walter Tuymer
November 9, 2015 at 10:46 PM
will your new app run on Windows??
Jamie Botzer
November 10, 2015 at 6:55 PM
Sorry Walter, the new app is for iOS and Android for the time being. We'll keep you (and others) posted if we make changes to the Windows app.
November 10, 2015 at 12:44 AM
I'm glad it's going to be prettier but will it have a widget?? It would be great to have a widget right up front on my phone so I can set my alarm without having to actually open the program.
Jamie Botzer
November 10, 2015 at 6:54 PM
This is a great suggestion, Monica! That functionality is not included this time around, but we'll pass it along to our Product Team for review for future updates.
November 10, 2015 at 12:53 AM
Does the new app work on blackberry?
Jamie Botzer
November 10, 2015 at 6:51 PM
Hi Gregg, the new app is an update to the iOS and Android versions only. We'll let you know about any plans to change the Blackberry app. Great question.
November 12, 2015 at 2:58 PM
In reading this thread, I have to say I agree with the complaints. Further, I'm going to just keep my alarm.com app; it works great and there's no compelling reason to convert. This change in colors sounds like it was driven by the marketing department and without anyone on the User Interface team involved. Separately, I'm a surprised there has been no response from Front Point on this subject.
November 10, 2015 at 1:27 AM
I think Alarm.com has done a great job with a simple app. If you are going to change the colors opposite of what it is now, against what the natural world has taught us all of our lives, that "green now means stop," I am in disbelief. You did a disservice with changing your lawn and window stickers to green. RED IS STOP, GREEN IS GO! I would like you explain to the cop that pulls you over after you blow through a RED LIGHT..... "I thought it meant go officer......." PLEASE reconsider your color changes. Sincerely, A Natural Order Follower
November 10, 2015 at 4:49 PM
Totally agree. Or give us the option to keep the old colors. Changing from red to green is nonsense.
Ron S.
November 11, 2015 at 6:24 PM
I agree. I do not like the "green" color usage. I think it sends the wrong signal to everyone.
November 11, 2015 at 7:17 PM
well since all the post concerning the icon colors have no answer i think we will keep the actual app and not update.
Bob Wagner
November 12, 2015 at 12:47 PM
The Alarm app made sense to me. Green is OK, and Red meant Stop. Don't enter the house if the app icon is Red, unless you know the entry code. I am totally confused with the new color coding for the Frontpoint app. You'd better have good eyesight to determine if the Green Door is open or closed on the app when glancing at your mobile device. Again, Red, to me, means don't enter!!!
Jeff Foxx
November 12, 2015 at 3:15 PM
Man you guys are crotchety. Do you really not think you can train yourself to accept that green means active and red means inactive? It's all about context. There are people with color blindness that can't tell the difference between these colors, but yet they somehow get by.
November 12, 2015 at 3:53 PM
i can train myself not to update the app. We should have the option to use the new or the old colors.
Leon Pryor
November 10, 2015 at 2:08 AM
Great news on the APP - will your windows phone customers see an update as well?
Jamie Botzer
November 10, 2015 at 6:50 PM
Hi Leon, I'm glad you're excited! Right now the update is only for iOs and Google Play, but we'll let you know about any plans to make changes to the Windows version.
Isaac Villarreal
November 10, 2015 at 11:47 AM
I have two icons on mi iPhone, the Frontpoint app and the Alarm.com icon app. Will I need to delete both ? Which one should I be using and why are both apps offered? What's the difference? It confusing.
Jamie Botzer
November 10, 2015 at 6:48 PM
Hi Isaac, great questions! It is a little confusing, so let me try to straighten it out for you. To get and use the new Mobile App, you should delete the Alarm.com app and use the Frontpoint app exclusively. The new version will roll out with the latest update, and you should see the new interface as soon as you update the app (the timing on that is based on your settings: if the app is set to automatically update, you'll get it right away; otherwise, you'll need to manually update the app). Let me know if you have any other questions.
Myra Stainback
November 10, 2015 at 4:13 PM
I thought it was very simple and straight forward the way it was. Quick glance was all it took.
November 11, 2015 at 12:14 AM
I'm still mad that I can't set my alarm for motions and door and Windows, while setting no entry delay from my phone. I can only do it from the main unit. I was hoping this got added. I'm starting to look at other companies who have this and I might switch now.
November 11, 2015 at 10:29 PM
+1 for the feature request. We use the phone or keyfob for the most part. But i wont leave frontpoint over it.
November 11, 2015 at 10:57 PM
Yes!Adding that feature would be terrific.Because Frointpoint&police can alerted&police dispatched that instant.Because the time it takes for alarm to sound be detected by frontpoint;can make all the difference in determining if police can catch burglars fleeing with your good's and a successful burglary.with that being said;That delay when your away is an advantage for burglars and disadvantage for frontpoint home owners/customers.Why give burglars any kind of Advantages,when we the frontpoint customers are footing the "BILL".SO YES ADD A "NO DELAY"Icon to app.Thanks.
November 12, 2015 at 12:15 PM
You can do what you want. You just have to call the FrontPoint security help desk and they configure it on their side.
Kevin M
November 12, 2015 at 2:47 PM
Chris, Correct me if I'm misunderstanding what you are looking for, but there is a No Entry Delay option in the app. It's the radio button right below icons to set Alarm (Stay) and Alarm (Away). I think what you are looking for is setting Alarm Away (which would enable both doors and windows and motion), and also selecting the option for No Entry Delay. That's the same things as pressing Doors and Windows twice on the keypad and Motions once (which is how I arm my alarm every night, so the alarm goes off instantly if a motion or door/window on the main floor is tripped.
November 11, 2015 at 4:01 AM
Is it going to have a panic button option?
Jamie Botzer
November 11, 2015 at 3:47 PM
Hi RC, the new app has the same functionality as the previous version, and no panic button option was added. We will forward this suggestion to our Product Team for future version. Thanks!
November 12, 2015 at 1:03 PM
That is a big thing for me our last 2 alarm companies had panic buttons that is something that gave me peace of mind
Jeff Foxx
November 12, 2015 at 3:09 PM
How many times did you use it?
November 11, 2015 at 5:56 PM
Will you guys be integrating functionality into Apple HomeKit soon? More and more vendors are doing so and would love to see you on that list!
Jamie Botzer
November 11, 2015 at 6:52 PM
Bryan, this is something that we're exploring, but we don't have a timeline or any specific details to share.
November 11, 2015 at 5:58 PM
Can we continue to use the Alarm.com app?
November 11, 2015 at 7:57 PM
Disappointed that once again, Windows users get the short end. :(
November 11, 2015 at 8:42 PM
How so? I've been using it on my windows devices since 2012 & it works great.
Jeff Foxx
November 12, 2015 at 3:08 PM
It's simple economics. You are using a device that is in the EXTREME minority. At less than 3% marketshare, it is very difficult for any developer to justify building a windows mobile app.
November 11, 2015 at 8:36 PM
Will the new iPhone app work with Apple Watch? The present one does not work correctly for me; it stops working after the first action.
Valerie Saponara
November 11, 2015 at 9:13 PM
Mike, our Frontpoint app should work with the Apple Watch just like any other app you might use. We haven't noticed any issues considering this particular function so you might want to try un-installing then re-installing that app. If the problem persists please let me know and I can look into why that might be happening.
November 11, 2015 at 9:00 PM
For the 3-D Touch capability alone I will switch from the silver alarm.com app to the new one, the colors are easy to adapt to so no real pain for me. I do wish the new FrontPoint touch panel I received had as clear a spoke voice as the old panel. The new one is humph harder to understand and does not project as far into our house as the older one. Panel is a step forward, voice is a step backward.
Darren Parker
November 12, 2015 at 1:00 AM
What? no support for Windows? what are you guys thinking? This is not going to make me want to stay with your monitoring solution when my contract expires.
Jamie Botzer
November 12, 2015 at 2:14 PM
Hi Darren, you can still use the Alarm.com app to control and monitor your Frontpoint system on your Windows device.
November 12, 2015 at 1:37 AM
Have you updated the geofencing to now allow the app to notify (or even better, disable the alarm) when returning home? This is more important to me than the departure notification.
Jamie Botzer
November 12, 2015 at 3:32 PM
Hello SSH, you should be able to set up notifications to remind you to disarm your system when re-entering the geofence. We don't offer the functionality to automatically disarm your system when you enter, as this could leave your home unprotected. I'm happy to have someone from our Customer Support Team call you if you need assistance setting up the notifications. Just let me know!
Stephen M
November 12, 2015 at 1:47 AM
How about fingerprint touch log on for password? Other apps such as Bank of America are starting to use this for quick and secure log ins.
Jamie Botzer
November 12, 2015 at 2:13 PM
Hi Stephen, this is a great recommendation! We'll pass it along to our Product Team.
Jeff Foxx
November 12, 2015 at 3:05 PM
The frontpoint app on iOS already has this.
November 12, 2015 at 1:54 AM
Received the new update of the mobile app.  The color scheme from the prior version of the app was so much better and more intuitive.  Would love to have the prior color scheme back.
November 12, 2015 at 11:41 AM
I'm hoping you'll make a Windows version of your app soon. With Windows 10 out they've made it pretty easy. You can make a universal app that would work on phone or desktop. Alternatively, you could use the upcoming Astoria or Islandwood bridges to just port over the Android or iOS app. Hope to see a Windows version really soon.
November 12, 2015 at 12:38 PM
We have only ever used the alarm.c on app, didn't even know there was a frontpoint app. Does the front point app also have geofencing like the alarm.com? Can we try frontpoint, but switch back to alarm.com if we don't like it?
Jamie Botzer
November 12, 2015 at 2:12 PM
Hi Allison, the Frontpoint App has the same functionality as the Alarm.com App, including Geofencing. Give it a try, and let us know what you think!
November 12, 2015 at 12:50 PM
Feature desired. Automatic arm and disarm based on time schedule.
November 12, 2015 at 5:54 PM
I've been requesting this feature (automatic arm based on time schedule) for a while, but we get a color redesign instead! I'm sticking with my Alarm.com app
Jeff Granbois
November 12, 2015 at 12:53 PM
I will be staying with the old app. Don't like the color change, everybody is familiar with the green is go, yellow is caution, red is stop
November 12, 2015 at 3:11 PM
Completely with you. Why change something that seems to work so well ? I love the old and will stay with it!
Irene Maguire
November 12, 2015 at 1:37 PM
I too am concerned with the color reassignment. Red for armed make so much more sense. Having the same color for different settings is definitely NOT a good design move!
November 12, 2015 at 1:50 PM
I have always been satisfied with Frontpoint but with new lower cost do-it-yourself security companies now in the market I would like Frontpoint to offer a longevity or loyalty discount. This would benefit customers and help your retention of clients.
John M
November 12, 2015 at 3:40 PM
I couldn't agree more! A competitor features self-installation, competitive features, plus, $15 month fees for monitoring. Did I say, "No contracts?"!
Rafael cruz
November 12, 2015 at 1:53 PM
Having the red showing as being armed is great color to keep.
November 12, 2015 at 2:31 PM
I agree w/ above comments - Red for Armed and Green for unarmed should be the color scheme. Doesn't make sense to change them - and will probably cause alot of false alarms. Since ppl sometimes arm 'away' with motions enabled downstairs when going to bed upstairs - and might glance at the app and think its disarmed when it isn't. Gray is fine for disarmed, tho.
dan Armstrong
November 12, 2015 at 2:35 PM
Use extrem caution if considering this company. They misrepresent thru the "deal" you sign up for. For me one year was contacted as three.
Valerie Saponara
November 12, 2015 at 4:40 PM
Dan, we're very surprised to read your comment as we certainly try to be as honest and transparent as possible with all of our customers. We have our Sales team looking into your original interactions right now, and when they figure out where there might have been some miscommunication we're going to have one of our Support Supervisors give you a call. They are going to speak with you learn more about your concerns and find a way to get you all taken care of. Keep an eye out for our phone call soon!
November 12, 2015 at 2:37 PM
I also agree with the other commentors, 'Red for Armed and Green for unarmed'.
November 12, 2015 at 3:01 PM
Can anyone tell me what the practical, consumer based value is of using the Front Point app verses the Alarm.com app?
November 12, 2015 at 3:12 PM
Green mean GO! RED means STOP! New colors are against everything taught from childhood even! I called Frontpoint when the new "green" signs and website color was changed to green. It's ridiculous to have green signs for a security system. It's like saying, "Hey, burglar, you've got the green light to GO on in and pillage!" Also, the green doesn't show up in the landscape of homeowner's either. I've requested stouter, all metal, yard signs for years. The flimsy signs and posts provided from Frontpoint make the whole system seem cheap and flimsy as well. A first impression is important! Provide us with more durable, substantial, and noticeable yard signs!
November 12, 2015 at 3:23 PM
I, along with many others, prefer the previous color scheme to the Frontpoint app. The previous ascribed colors makes more sense than the "updated" version of the app.
November 12, 2015 at 3:30 PM
I like the Red, Amber and Green lock scheme. I do not want to see the color scheme change and agree it will cause more confusion. Change the surrounding colors all you want but I believe these basic Armed, Unarmed and Stay colors should remain.
November 12, 2015 at 3:33 PM
I've been using the alarm.com all the time and really like it. It uses red for "Armed Away", green for "Disarmed' and yellow for "Arm (Stay)" and love the system. It has geofencing and uses touch ID and password. Very happy with it, your Frontpoint app color scheme doesn't make sense to me at all.
November 12, 2015 at 3:40 PM
Yah, the new color scheme seems odd...you have to watch out for designers who have to come up with something new, even when the current format makes complete sense.
November 12, 2015 at 3:41 PM
"We’ve heard from customers that our colors were sometimes confusing and a bit overwhelming." If you're one of these people - who find the current color scheme "confusing" and "overwhelming" - how do you survive life? Come on people - are we that stupid?
November 12, 2015 at 4:02 PM
great, new colors. Is there any actual new functionality in the new app? For example, I'd like to use the BYPASS function via the phone app.
Jamie Botzer
November 12, 2015 at 4:19 PM
Hi TW, the functionality is the same with this update, but I'll pass your recommendation on to our Product Team for future updates.
November 12, 2015 at 4:17 PM
Is it possible to log in to mulitiple systems? For example, I use Frontpoint at home and at the office.
Jamie Botzer
November 12, 2015 at 4:25 PM
It sure is! You can set this up in your MyFrontpoint.com account. Once you login, navigate to "Profile" and select "Multi-System Access" in the secondary navigation. From there, you simply log in to your other account and in the app the top bar that says "Heather's System" will be a dropdown menu. Let me know if you have any issues.
November 12, 2015 at 5:34 PM
Thank you!
Chris J
November 12, 2015 at 4:36 PM
You guys need to produce a windows phone app for us windows phone users or you risk alienting windows phone users. Microsoft is releasing their flagship 950 and 950XL if they haven't already. not everyone uses droid or apple phones.
Jamie Botzer
November 12, 2015 at 4:42 PM
Hi Chris, you can still use the Alarm.com app for Windows to control your Frontpoint system. We're sorry for the inconvenience.
November 12, 2015 at 6:33 PM
If Frontpoint would make a Windows 10 Universal app, it would work on Windows 10 desktop, Surface tablet, Windows 10 Phone and Xbox. Why would you want to miss out on that?
November 12, 2015 at 4:39 PM
I too join the masses who argue the color changes are detrimental. This was a simple and effective system that did not need to be change. The current system is much more confusing. Not sure who in Development is making the call on these decisions but you should do more beta testing with a sample audience before introducing a massive change (implementation 101). As simple as the colors are they're essential to what customers associate with the various system statuses. Not a wise decision in my opinion. Please change back asap.
November 12, 2015 at 5:04 PM
The alarm.com app works ok for me, and I guess I could figure out what the colors meant, whatever they may be. Nonetheless, I still wonder why Frontpoint has never provided a dedicated app for the Blackberry OS, especially with all the government agencies and defense contractors in DC-MD-VA area that utilize the BB phones.
November 17, 2015 at 12:50 AM
Blackberry users is now a very small group. They'll probably go out of business soon when they realised nobody is buying their new over expensive phones.
Astrid olsson
November 12, 2015 at 5:59 PM
Keep red color for armed . Very confusing to see green as armed. Disarmed grey faded image, green for message/alerts.
Astrid olsson
November 12, 2015 at 6:10 PM
House halo and door images confusing except for armed stay (person inside). Are people really confused with a red closed lock (ie armed) and green open lock (unarmed)? I find that hard to believe. That is such a quick visual cue. I find the house halo green shaded gray open door scenario an unnecessary learning curve. Please test images, don't change just to change. In our society we are trained/programmed for red (stop) green (go- safe).
November 12, 2015 at 6:26 PM
Well said... I totally agree with you.
November 12, 2015 at 6:43 PM
I think I'll continue using the Alarm.com app until they make positive changes to their Frontpoint App. Even though I was pretty excited when I found out that Frontpoint resigned its App, it turned me down when I saw the color changes amd I cannot agree with their statement and justifications of why those changes were made. Also, it will be nice if you guys can add in the near future the option to Arm Away with No Entrance Delay, since we can do it already from the alarm panel but sentiments we're out of town and we need to let someone in but we need to Arm Away with No delay again. Thank you.
Dody Mancuso
November 12, 2015 at 6:20 PM
Your current application on your Alarm.com app is amazing and extremely easy to use. I'm surprise you are changing it. Green: disarmed Orange: Arm (stay) and Red: Arm (away) You really can't get any easier than that. I can set the alarm without glasses and I never have to worry about making a mistake. Still love you guys!
November 12, 2015 at 6:36 PM
Can I continue using the Alarm.com app and use the Frontpoint app as well? Would that cause any issues?
November 12, 2015 at 7:55 PM
Why would you change the color of "Armed" from Red to Green? Doesn't make any sense. Green should stay Disarmed, and Red should ALWAYS be "Armed." The app was pretty simple and intuitive to begin with. You're basically completely switching the old color scheme which is even more confusing. :(
November 12, 2015 at 8:00 PM
Wait, WHAT? Why on earth would you change a perfectly good color scheme to one with extra icons. You just made things more complex!?! Ugh. Whoever complained about the current color scheme being confusing must really be intellectually challenged. I will resist upgrading to your "new" app as long as I possibly can. This sucks!!!!!
Val Kaplan
November 12, 2015 at 8:41 PM
Why did you change the color scheme of arm - disarm symbol? It is more confusing now. Armed symbol should be red! It is only logical, guys!
November 12, 2015 at 8:48 PM
Whaaa! Bring the old colors back - they made so much more sense!!!
November 12, 2015 at 9:17 PM
Change back arming colors to green and red...come on now.
November 12, 2015 at 9:28 PM
When are you going to include the bypass feature into the app?? Thats what I'm waiting for. That comes in handy when I have visitors over and staying at the house.
November 12, 2015 at 9:37 PM
The new color coding doesn't make sense. Armed should stay at red to alert you that system is on and you will need to disarm if you don't want to trip it.
November 12, 2015 at 9:38 PM
"We’ve heard from customers" What customers? not yours... any usability test would have told you not to change the colors. If it ain't broke don't fix it.
Peter Schmidt
November 12, 2015 at 9:41 PM
I agree with other comments change the color scheme back to green disarmed, orange armed stay and red armed away. Not a smart move to change those to all green.
November 13, 2015 at 12:19 AM
Agree...all green is silly. Go back to orange and red for armed!!!
November 12, 2015 at 9:44 PM
The fact that you have to explain what the icons do means that the icons are not doing its job in the first place.
November 12, 2015 at 11:08 PM
November 13, 2015 at 2:54 AM
I agree with everyone else, not a good move. All green icons? Who is going to think, hum is there a man in the house or not? I'm all for going back to the colors that made sense and were easy to detect quickly!
November 12, 2015 at 10:21 PM
How about something that we can use like managing users from the app? I use the alarm.com app. The colors make sense to me... I like the red and green. Like everyone is saying, the updates you've made are a big step backwards... And, as someone pointed out, if you have to explain colors and icons, you're clearly not doing the right thing...
November 12, 2015 at 10:23 PM
WHY did you change colors ?…. all green is confusing. Put it back the way it was….the company must be looking to change things to justify the high price of the service ! The fact that you're using words to describe the icons tells me you know the icons will now be confusing.
November 12, 2015 at 10:42 PM
Leave the colors as is. They need to match the console.
November 12, 2015 at 11:07 PM
Couldn't be any more disappointed with what you guys did to the app. Not only does it look unpolished and clumsy, but the color system you described is terrible. The older app is much more sensible and easy to use.
Reinhard Schikora
November 12, 2015 at 11:49 PM
Who came up with this stupid idea to change the Color??? It doesn't makes any sense to me. Sorry, but you go a step backward instead forward.
Bob K.
November 14, 2015 at 2:29 AM
There was nothing wrong with the old colors or insignias. Go back to the old or give your customers a choice which one they would like to have. If it aint broke don't fix it. I really get tired of changing stuff all the time. Frontpoint, you did not make friends over this one.
November 13, 2015 at 12:32 AM
By changing the color it became more confusing. Green on the app mean "Armed" yet green on the panel means "disarmed" not good. Go back to the colors that match the panel. You want to improve the app, add the feature that tells you if an area has been bypassed. Better yet, make the option available to bypass an arena from the app, it can only be done from the panel. If FrontPoint truly wants to hear the Voice of the customer, ask us what features we want or want to change.
Jeff Brown
November 13, 2015 at 12:38 AM
I agree with everyone else, leave the colors as they were. the new scheme makes no sense.. Also, I would like to see the yard signs go back to red as it would get more attention. the new green one is a little hard to take serious
November 13, 2015 at 1:25 AM
Why change something that works great. The new colors do NOT make sense. Please change them back to the original.
November 13, 2015 at 2:03 AM
I want to get in line for a Windows app too. It's a fast growing minority; so please don't ignore us.
November 13, 2015 at 2:23 AM
Well, with all of the discontented people voicing their concerns about the color change, NOT A SINGLE REPLY FROM FRONTPOINT in regards to their customers concerns........ But, they'll answer a question about the Apple watch... Do they care?
Lisa trimbach
November 13, 2015 at 2:48 AM
So far my system sucks! Installed personally with no assistance. Still not up an running and can't get a return phone call. Screen has been plugged in for over 2 weeks and still says battery low? Useless. And I'm ready to return it and go with another company.
Sampath SSaravana
November 13, 2015 at 3:39 AM
As many of us pointed out here the new colors does not make sense at all...but the person icon it does....get the colors back....below is what I think it make more sense..... When disarmed, the Halo Home icon is green with an open door When armed stay, the Halo Home icon is orange with the image of a person inside When armed away, the Halo Home icon is red with a closed door
November 13, 2015 at 2:37 PM
Couldn't agree with you more!
Anne O'Niell
November 13, 2015 at 3:53 AM
I prefer the old colors. The new ones are muddy and confusing.
Laura Northcutt
November 13, 2015 at 4:03 AM
With the overwhelming negative responses to the color changes, surely Frontpoint realizes the absurdity of this new decision. There is far too much competition in the security market for Frontpoint to stand by such a poor choice. I, too, will continue to use the alarm.com app where green means safe to enter and red means Stop! Stop this lunacy!
Steve Burman
November 13, 2015 at 9:16 AM
8% - 10% of males in the USA are color blind. I am one of them. Why doesn't anyone make a provision for this condition?
November 13, 2015 at 5:14 PM
we should have the option to select the kind of icon we want. And everybody will be happy.
Rich K
November 13, 2015 at 11:19 AM
yep the newer companies are giving more and the no contract is very attractive after my 2 years is up I'm going else where better offers are going to put you guys out of the ranks unless you decide to catch up....And the prices to add optional equipment is ridiculous...You got me for 2 years spend it wisely.
Ron C
November 13, 2015 at 1:58 PM
New colors don't make any sense. RED should be armed, period. Orange, armed stay, and green unarmed. Makes a whole lot more sense than the new color scheme.
November 13, 2015 at 2:35 PM
New colors do not make any sense and are extremely confusing. I see no benefit in them and the new app as a whole to be honest with you, but the colors should be returned to the original ones that make sense. Right now both greens mean armed in different modes and none armed state is gray?? I already almost made a mistake twice walking in thinking it was disarmed because it was green and I know my wife will have issues as well. PLEASE RETURN THE ORIGINAL COLOR CODE SCHEME BACK ASAP!!!
Jeanie Petrie
November 13, 2015 at 2:43 PM
Please return the colors back the way they were
November 13, 2015 at 2:56 PM
Awesome, looks professional!!
November 13, 2015 at 3:11 PM
The new colors make no sense.
Mollie Belcher
November 13, 2015 at 3:18 PM
Just downloaded the Frontpoint app but it does everything the Alarm.com app does just with different colors as far as I can see. The old colors were never confusing to me so its surprising that you said that customers said they were overwhelming sometimes and confusing...seriously? I do not see how the 3d touch features work in the app, I went to settings to configure them on the new app but its kind of confusing. I must say that im pretty much with everyone else in that I dont care for the gray really. One other thing id like to add is that we have been a customer for like two years and we would love a slimmer more modern digital control panel instead of the huge thick one we have but don't think we should have to pay a huge amount to get one thats crazy! Overall we love you guys though.
November 13, 2015 at 4:10 PM
Works great. Color change is fine. Frontpoint is a great company with great support and service. I understand the move to an "in house" app. Makes sense to me....... 3 year customer....
November 13, 2015 at 4:11 PM
The new app is a step in the wrong direction. The new color scheme is confusing and unhelpful compared to the old app. The print is hard to read unless lighting is perfect. Change it back!!!!
November 13, 2015 at 6:08 PM
"Ultimately, this update was made to provide all of our customers with a more cohesive experience across devices and equipment. In fact, it is the first of a few planned updates to better unify your experience when controlling your Frontpoint system. We are excited and proud of the new design" i guess it means we listen to what you say and we don't care.
Patricia Sullivan
November 13, 2015 at 9:39 PM
I like the old colors too. I could read these without having to pull out my reading glasses. Please bring back the old colors.
November 13, 2015 at 11:19 PM
The new colors are confusing. Please! ...change them back.
November 14, 2015 at 4:47 PM
At night the new signs are very difficult to identify on a mobile phone. The red and green colors were much more easy to see. Please go back to the old color code.
November 15, 2015 at 2:14 AM
Bring back the common sense color scheme. needless upgrades may keep your staff busy but annoy the paying customers
November 15, 2015 at 10:24 AM
Why can't you detect when a burglar is using a Jammer to block the cell phone signal to the tower. This feature should be added.
dan Armstrong
November 16, 2015 at 3:39 AM
Not impressed...this company tricked me into a contract that turned out to be three years...I had a one year leased house.
Kristy Jackart
November 16, 2015 at 6:55 AM
Unless I've totally missed it an amazing option for the app that I'm sure millions would love especially myself is a feature to select times to set for your system to automatically arm and disarm it's self. Also to automatically lock, unlock doors, turn lights on or off etc.
November 16, 2015 at 3:26 PM
Interesting... All the fuzz for a change in colors. I still can't see the status of the water detectors, can't set the alarm for auto arm and disarm, can't put into vacation mode (alarmed 24/7 for a period of time), but is really great that FrontPoint changed the color scheme... Nothing more important than that for the majority of customers that clearly must be colorblind.
November 16, 2015 at 8:38 PM
I just updated my phone app and the new color scheme is confusing and I now have to put on reading glasses to read the labeling where I did not before. Ugh, not good! I like the old color scheme much better, which was very easy to understand. Change it back!!
November 16, 2015 at 8:43 PM
New icons are NOT an improvement in any sense of the word. RED YELLOW GREEN how direct and intuitive was that! Former icons much better. TWO greens with a tiny white figure ridiculous. Figure is barely visible, poor design, poor color choice. Reinstate former color intuitive icons NOW! Obviously not a happy customer.
Don Rochester
November 17, 2015 at 10:10 PM
Has Frontpoint commented at all regarding the new app? If so I missed it. Seems like Mrs Frontpoint is saying "we are going to do this no matter what our customers say." The new app sucks!!
November 18, 2015 at 5:26 PM
November 18, 2015 at 4:57 AM
I agree with Bob and others who think the new color scheme and icons are confusing and a big mistake. The former layout was better by far and should be returned to ASAP.
Karen McCamant
November 18, 2015 at 4:24 PM
I agree with so many others, & I don't like the new screen. Green normally means Go, not Stop. The 3 colors before, red, gold, green, were much more descriptive to quickly notice.
November 18, 2015 at 4:36 PM
I started using the Alarm.com app when I first started using Front Point Security last year. While it was a good app, I was looking forward to when Front Point would have their own app. After getting the Front Point Security app, it was fine to use because it was the same as Alarm.com. Then, Front Point decided to update and change the colors of Arm/Disarm, etc. making it terribly confusing for me. I don't understand why there was a problem with Red and Green and Yellow, which is so intuitive? Unfortunately, I have had to go back to the Alarm.com app because I don't want to deal with the new colors on the Front Point app. Please change it back to the way it was, or at least give users the opportunity to pick their color scheme.
November 19, 2015 at 2:53 PM
New app terrible! Also, now my cameras record when they are set not too
Valerie Saponara
November 19, 2015 at 3:31 PM
Will, we apologize if those cameras aren't working the way you want them to. We're going to have someone reach out to you shortly to figure out what is going on with those!
November 22, 2015 at 4:26 PM
Since I've only used the Frontpoint app from the beginning and never used the Alarm.com app, can I now switch to the Alarm.com app? If Frontpoint doesn't switch the colors back to what they were before, I rather use the Alarm.com app.
November 24, 2015 at 3:24 PM
Front point say the new colors were awesome and that's it. People complain in this blog or on the App Store but they don't care. They're right, we're wrong.
August 15, 2016 at 2:26 AM
It was bad enough when Frontpoint changed the intelligent colors on the mobile app from the red/green/yellow (which they finally changed back) but my latest update to my wall panel has not taken the color away and put a grey screen on. How is that progress? Didn't they learn from all the complaints when they took the colors off the app? Why did I pay so much money for a 'color' panel just to end up with a grey/white screen? Makes no sense to me at all. Very unhappy with the upgrade. Now some of my added options do not work either where they did before.
Katie Rynex
August 15, 2016 at 1:10 PM
Chuck, we appreciate you taking the time to share this feedback with us. Your satisfaction is one of our top priorities here at Frontpoint so we are going to have one of our Support Supervisors reach out to you to address all of your concerns. Thanks again and we look forward to speaking with you soon!
August 16, 2016 at 12:38 AM
Thank you, I talked with Support Supervisor this afternoon and he was able to fix my major issue and gave advice to another. Thanks for the quick response. Chuck
Phil Hodgson
October 11, 2016 at 1:27 AM
With both this app and the Alarm.com one, the alarm status always shows as "Disarmed". I can arm and disarm the system using either app just fine, but when I go back into the app once again it shows as "Disarmed", even though it is armed. Any ideas ?
Katie Rynex
November 9, 2016 at 10:41 PM
Phil, thank you for bringing this to our attention. When armed, your smartphone app should show as such. Because we'd like your system to be working as it should be, we would like to have one of our Support Specialist reach out to you and assist with getting this corrected. Thank you again and we look forwarded to speaking with you soon.
November 27, 2016 at 8:28 PM
Ever since I uploaded the Alarm.Com update on Novemeber 11th to my Android Samsung Galaxy Light cell phone, it has been a disaster. The updated Alarm.Com APP kept crashing (kept getting the "Unfortunately, Alarm.Com has stopped" message). At the recommendation of your Customer service, I uninstalled the Alarm.Com, and installed the Frotpoint App, but kept getting the same Error message ("Unfortunately, Frontpoint has stopped" message ). I contacted your Customer Support division over a dozen times, and so far they have not been able to find a fix for this problem. We tried removing the battery, restarting the cell phone, uninstalling and reinstalling the APP etc several times, but to no avail ! AND, they told me that they can't even send me the download for the earlier version of Alarm.Com APP that was working just fine before I downloaded the update on November 11th. This is absolutely not acceptable. !
Katie Rynex
December 14, 2016 at 2:12 PM
Rama, thank you for bringing this to our attention! We have one of our Support Supervisors looking in to your account and will have them reach out to you shortly to address your concerns. Thanks again and we look forward to speaking with you soon!
Adam E.
December 7, 2016 at 4:39 AM
I second that we need a Windows 10/Windows 10 Mobile app ASAP. The existing Alarm.com app has problems. Live tiles don't work and more importantly geo-fencing does not work at all.
Katie Rynex
December 14, 2016 at 1:18 PM
Adam, we appreciate you sharing your feedback with us! We will definitely pass your suggestions along to the proper people.
December 27, 2016 at 7:04 AM
Is there any logic behind why there is no "panic" feature available on the app? I understand that they sell the panic pendant and remote, but what sense does it make to not offer that on the app itself? Should someone be trying to break into my home or if I have an emergency that doesn't yet set off any sensors, I could easily panic via app instead of risking having to find my way to the panel or waiting for a sensor to trip... The old ADT panels of the 90's understood and offered this feature on their "remote" keypads..
Katie Rynex
December 27, 2016 at 2:45 PM
Anton, we appreciate you sharing your thoughts and suggestions with us! We will definitely pass them along for future implementation.
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