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Power Outage Notifications

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Power Outage Notifications
May 27, 2015
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Power Outage Notifications

Power outages are bound to happen, especially around this time of year. But don’t worry, your Frontpoint system will keep on trucking even when everything goes dark. The Control Panel comes equipped with a 24-hour backup battery that will keep your system functioning in the event of a power outage.

However, did you know that there is more that your system can do for you when the power goes out, even when you’re not home?

Through our interactive features, your system will send a notification to your mobile device if your Control Panel has been running on its backup power for 15 minutes. If the outage continues for another 10 minutes, you’ll receive a follow-up message with information about any neighboring security systems that are also without power, so you can determine whether the problem is widespread or isolated to your home. And once power is restored, you’ll be also be notified.

Here’s how to set up your own outage notification:

1) Log into your account and set up a new Notification

2) Go to the Notifications tab

- Click new Notification

3) On the Property Awareness sub-tab, select “Your property lost power”

- Check Power Failure and Power Restored

- Choose who to notify when there’s a power failure

- You can sign up for email, text or push notifications

4) Click Save Notification

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Robert Brinkley
May 14, 2015 at 9:22 AM
Thanks for the power outage notification data. I did not know this was an option and now have updated my system to notify me. I have to say, this system is by far one of the best investments I have made, especially the fire alarm which we have actually used. Great asset for our home.
Valerie Saponara
May 14, 2015 at 6:39 PM
Robert, we are super happy to hear that! Please let us know if you need anything else in the future.
May 14, 2015 at 11:07 PM
This seems like a good idea, especially when one is out of town. What happens if the power is out for longer than 24 hours, e.g., longer than the battery life? Does the system automatically restore when the power comes back on? Does the owner have to do anything to get the system operating AND armed?
Valerie Saponara
May 15, 2015 at 7:29 PM
Gary, if your power is out for longer than 24 hours, your backup battery will drain and the system will power down. Once the power comes back on your battery will immediately start charging up again and the system will function normally. You do not have to do anything special to get your system to do this- it will turn on automatically and once the system is on, then you can arm it however you need to. Hope this helps answer your question!
May 15, 2015 at 9:07 PM
If the power will be out for more than 24 hours, can the base unit be taken to another location and charged? If so how long does it take for a full charge? Also is there any issue with the unit being moved between locations or a special setting used?
Valerie Saponara
May 18, 2015 at 2:48 PM
Tom, great question. You could technically take the panel to another location with power to charge the battery. It could take up to 24 hours to completely recharge depending on the age of the battery. However, if you take the panel out of your home or more than 100 feet away from the rest of your sensors, they will not be able to communicate with your panel and your system will not work. Hope this helps answer all your questions, and let me know if you need anything else!
June 26, 2015 at 1:23 AM
We recently lost power at our home while we were away. We had previously setup our notifications as the article suggested and the system worked perfectly. Notifications were sent to our phone that power had been lost and then what percentage of homes within our immediate area were without power. We were able to notify our power company of the outage and thankfully service was restored the next day. The best part was the ability to arm our system during the night while running on battery backup. What a great feeling to be protected even during an outage. Thanks Frontpoint for this awesome feature.
August 14, 2015 at 1:55 AM
I've had my system for three years now. I had it when Sandy hit the northeast. While our power was down for more than 24 hours and well past batter death, I know exactly how many other Frontpoint customers had lost power nearby that day (nope it wasn't 100% but I wish I knew what the radius was). Better yet, while I checked on the house daily after moving my family to safety, I knew EXACTLY when power was restored. Called my wife, and told her to pack up the kids, we were sleeping in our own beds that night! (though by that point my mom said we could leave, but to feel free to leave the kids with her!) Since then there has been the occasional outage (much much shorter duration), and frankly it has helped to know if anyone nearby was also affected
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